Your Privacy Matters
at b555

b555 is an online betting and gaming platform operated for players based in Bangladesh. The platform offers sports betting — with a particular focus on cricket including the BPL (Bangladesh Premier League), IPL, and ICC T20 World Cup — as well as live casino games, slots, and other gaming products accessible at b555.im.

b555 is the data controller responsible for your personal data. This means b555 determines the purposes and means by which your personal data is processed. Where b555 engages third-party processors (such as payment providers or game software suppliers), it does so under contractual obligations that require those processors to handle data only as instructed by b555 and in a manner consistent with this Policy.

For all data protection enquiries and requests, b555 can be contacted at [email protected]. Please use the subject line "Data Privacy Request" to ensure your message is routed to the appropriate team.

b555 collects the following categories of personal data about you, depending on how you interact with the platform:

b555 does not collect or store payment card numbers, full bank account numbers, or any financial credential beyond what is necessary to reference a completed mobile wallet transaction.

b555 collects personal data through the following channels:

• Directly from you: When you complete the b555 registration form, submit identity verification documents, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically: Technical and usage data is collected automatically when you visit or use the b555 platform, via server logs, session tracking, and cookies (see Section 6 for cookie details).
• From payment processors: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the relevant payment provider confirms the transaction reference and amount to b555. b555 does not receive your full mobile banking credentials from these providers.
• From identity verification partners: Where b555 uses a third-party verification service to cross-check NID or passport data, that provider may supply a verification status result. b555 retains the verification status and the document reference, not the full document scan processed by the provider.
• From fraud detection systems: Automated risk scoring tools may flag unusual patterns in account activity, login behaviour, or transaction data. These signals are reviewed by the b555 compliance team where relevant.

b555 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary to create your account, verify your identity, process deposits and withdrawals, and deliver the b555 service to you under our Terms & Conditions.
• Legitimate Interests: b555 processes technical data and usage data to maintain platform security, detect and prevent fraud, improve the quality of the platform, and conduct responsible gaming monitoring. These processing activities are in b555's legitimate interests and, where they involve player data, are balanced against your privacy rights.
• Legal Obligation: b555 may be required to process and retain certain personal data to comply with applicable anti-money laundering (AML) obligations, fraud prevention requirements, and lawful requests from regulatory or law enforcement authorities.
• Consent: Where b555 sends you promotional marketing communications (email, SMS, or WhatsApp), it does so on the basis of your freely given, informed consent at registration or thereafter. You may withdraw this consent at any time.

b555 uses your personal data for the following specific purposes:

• Account creation and management: To create, maintain, and manage your b555 player account, including verifying your eligibility to register and enforcing our one-account policy.
• Identity verification (KYC): To verify your identity before processing withdrawal requests exceeding our standard threshold and to comply with player protection and fraud prevention obligations.
• Payment processing: To initiate, process, and record deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Transaction records are maintained for financial compliance and dispute resolution purposes.
• Customer support: To respond to your support queries submitted via live chat, email, or WhatsApp, and to maintain a record of your support history to ensure consistent service quality.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion requests you have activated, and to proactively contact players where responsible gaming concerns are identified.
• Fraud prevention and security: To detect and investigate unusual login patterns, suspicious betting activity, multi-accounting, bonus abuse, and potential money laundering. IP and device data is used to identify account takeover attempts and enforce geographic access controls.
• Platform improvement: Aggregated, anonymised usage data is used to analyse platform performance, identify popular games and features, and make improvements to the b555 user experience. This analysis does not identify individual players.
• Marketing (where consented): To send you promotional offers, bonus notifications, event-based offers (BPL, IPL, Eid, Pohela Boishakh), and platform news via email, SMS, or WhatsApp, where you have opted in.
• Legal compliance: To comply with lawful requests from regulatory bodies, law enforcement, or courts, and to maintain records required under applicable financial and anti-money laundering regulations.

b555 uses cookies and similar technologies on the b555 platform. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow the website to recognise your device on subsequent visits and to remember certain preferences.

Types of cookies b555 uses:

• Strictly Necessary Cookies: These cookies are essential for the b555 platform to function. They maintain your login session, remember your language and display preferences, and enable secure checkout for deposits. These cookies cannot be disabled as the platform cannot function without them.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players use the b555 platform — which pages are visited most, how long sessions last, and which features are used. This data helps b555 improve platform performance. No personally identifiable information is collected by these cookies.
• Security Cookies: These cookies support b555's fraud detection and account security systems. They help identify unusual activity such as simultaneous logins from different devices or locations.

You can control cookie settings through your browser preferences. Disabling strictly necessary cookies will prevent you from logging in to your b555 account and using the platform. Disabling performance cookies will not affect platform functionality but will reduce b555's ability to identify and fix performance issues.

b555 does not sell, rent, or trade your personal data. b555 may share your data with the following categories of third parties, strictly for the purposes described and under contractual data processing obligations:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa processing networks, and Mastercard processing networks receive transaction data necessary to process your deposit or withdrawal. b555 shares only the data required to complete the specific transaction.
• Identity Verification Providers: Where b555 uses a third-party KYC verification service to validate your NID, passport, or driving licence, that provider receives the relevant document data to perform the verification check. b555 receives only the verification result and a reference number in return.
• Game Software Providers: When you play a live casino or slot game supplied by providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, or Spribe, a session token and your account-level identifier may be shared with that provider to initialise and maintain your game session. Game providers operate their own data processing obligations under contract with b555.
• IT Infrastructure & Hosting Providers: b555's platform is hosted on secured cloud infrastructure. The hosting provider processes data on b555's behalf and is contractually prohibited from accessing or using that data for any independent purpose.
• Legal & Regulatory Authorities: b555 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, court order, or to protect b555's legal rights. b555 will notify you of any such disclosure where permitted to do so by law.
• Fraud Prevention Networks: Anonymised or pseudonymised fraud signal data may be shared with industry fraud prevention systems to protect b555 players and the wider industry from known fraud vectors. No directly identifiable personal data is shared for this purpose without specific legal grounds.

All third-party processors who handle personal data on b555's behalf are subject to written data processing agreements that require them to: process data only on b555's documented instructions; implement appropriate technical and organisational security measures; delete or return all personal data on termination of the service agreement; and not engage sub-processors without b555's prior written consent.

b555 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:

When a retention period expires, b555 will securely delete or anonymise the relevant personal data. Anonymised data (data that can no longer be linked to an identifiable individual) may be retained indefinitely for statistical and analytical purposes.

b555 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and b555's servers is encrypted using SSL/TLS 256-bit encryption. Look for the padlock icon in your browser's address bar when using b555.
• Access Controls: Access to personal data within b555's systems is restricted on a need-to-know basis. Only authorised personnel with a specific operational need may access player personal data, and all internal access is logged and audited.
• Two-Factor Authentication (2FA): b555 applies OTP-based verification for all withdrawal requests and for logins from unrecognised devices, providing an additional layer of protection for your account.
• Intrusion Detection: b555's infrastructure is monitored by automated intrusion detection systems that flag unusual access patterns and potential security incidents in real time.
• Regular Security Audits: b555 conducts periodic security reviews of its platform, infrastructure, and data handling practices to identify and remediate vulnerabilities.
• Secure Data Deletion: When data reaches the end of its retention period, it is deleted using secure erasure methods that prevent recovery.

Despite these measures, no internet-based platform can guarantee absolute security. If b555 becomes aware of a data security incident that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident.

As a b555 player, you have the following rights with respect to your personal data. b555 will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, and b555 will notify you of any such extension.

To exercise any of the above rights, please contact b555 at [email protected] with the subject line "Data Rights Request". Please include your registered username and the specific right you wish to exercise. b555 may need to verify your identity before processing the request to protect against fraudulent data access attempts.

b555 may send you promotional communications — including bonus offers, seasonal promotions (Eid, BPL season, IPL, Pohela Boishakh), new game announcements, and platform news — via email, SMS, or WhatsApp, but only where you have given your prior explicit consent to receive such communications.

You may opt out of marketing communications at any time using any of the following methods:

• Click the "Unsubscribe" link included in any b555 promotional email.
• Reply "STOP" to any b555 promotional SMS message from your registered mobile number.
• Contact b555 support at [email protected] with the subject line "Marketing Opt-Out" and your registered username.
• Update your communication preferences in your b555 account settings.

b555 will process all opt-out requests within 5 business days. After opting out, you will continue to receive essential non-promotional communications related to your account — such as transaction confirmations, security alerts, withdrawal notifications, and responsible gaming messages. These essential communications cannot be opted out of as they are necessary to operate your account and protect your interests.

The b555 platform is strictly intended for adults aged 21 years and above. b555 does not knowingly collect personal data from any person under the age of 21. Registration on b555 requires you to confirm that you are at least 21 years of age, and b555's identity verification process is designed to detect and prevent underage registration.

If b555 discovers or is notified that personal data has been collected from a person under the age of 21, b555 will:

• Immediately suspend the relevant account pending investigation.
• Delete all personal data associated with that account as promptly as possible, subject to any legal obligations to retain records of the attempted underage registration.
• Refund any deposits made by the underage player via the original payment method.
• Report the incident to the appropriate authorities where required by law.

If you are a parent or guardian and believe your child may have registered on b555, please contact b555 immediately at [email protected] with the subject line "Underage Account Report". b555 treats all such reports as the highest priority and will respond within 24 hours.

b555 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to b555's data processing practices, changes in applicable law, new product features, new payment partners, or improvements to the platform's security infrastructure.

When b555 makes material changes to this Policy — meaning changes that significantly affect how your personal data is collected, used, or shared — b555 will notify you by:

• Posting a prominent notice on the b555 platform for a period of at least 14 days before the changes take effect.
• Sending an email notification to your registered email address (if you have provided one and it remains valid).
• Updating the "Last Updated" date at the top of this Policy.

Your continued use of the b555 platform after any revised Privacy Policy has been published and the notice period has elapsed constitutes your acceptance of the updated Policy. If you do not agree with any changes, you should stop using b555 and may request account closure by contacting [email protected].

Non-material changes — such as corrections of typographical errors, clarifications of existing policy text, or updates to contact details — may be made without advance notice. The "Last Updated" date will always reflect the most recent revision.

If you have any questions, concerns, or requests relating to this Privacy Policy or b555's handling of your personal data, please contact the b555 data protection team using the details below:

• Email: [email protected] — use the subject line "Data Privacy Request" for all data-related enquiries
• WhatsApp: +880 1700 000 555
• Live Chat: Available 24/7 via the b555 platform

b555 aims to resolve all privacy enquiries promptly and informally. If you are not satisfied with b555's response to your privacy concern, you have the right to escalate the matter by submitting a formal written complaint to [email protected] with the subject line "Formal Privacy Complaint". b555 will acknowledge receipt within 48 hours and provide a full written response within 14 calendar days.